West Des Moines Full-time Bilingual Airport Customer Service Agent

Opportunity in West Des Moines

Role Essentials

• Apply your Bilingual (Mandarin skills at our West Des Moines location.
• Flexible Role in West Des Moines: Bilingual Airport Customer Service Agent
• Location: West Des Moines, IA
• Employer: Air China (Hiring in West Des Moines)
• Benefits: This role offers competitive pay.
• Project-based work with clear objectives.
• Compensation: $20-$28/Hour (approx. $50.1k/Year)
• This West Des Moines-based role is an excellent opportunity for professionals skilled in Bilingual (Mandarin.
• Our Air China team in West Des Moines, IA is growing.
• Benefit from working in West Des Moines, a key hub for the Airlines, Aviation, Customer Service, Hospitality, Bilingual, Ground Operations industry.

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Join the Air China ground team at Washington Dulles International Airport (IAD). We are seeking a fluent Mandarin and English-speaking Customer Service Agent to provide exceptional service to our passengers at check-in, the boarding gate, and our premium lounge. Core Responsibilities: This is a fast-paced, customer-facing role. You will be responsible for assisting passengers with check-in, ticketing, flight information, and baggage inquiries. You will use your language skills to solve problems and provide a seamless airport experience for our diverse clientele. Qualifications & Requirements: Applicants must be fluent in both English and Mandarin (reading, writing, speaking). 1+ year of experience in customer service, aviation, or hospitality is required. Must be able to stand for long periods, work in a team, and pass all airport and TSA background checks. Must be legally authorized to work in the US. Work Schedule: This position requires full flexibility to work a variable shift-based schedule, which is essential for airport operations. You must be available to work early 'day time' shifts for departures, late 'night shift' shifts for arrivals, and be available for 'weekend shift' and holiday assignments. Compensation & Benefits: This role offers a competitive hourly wage, estimated between $18.00 - $25.00 per hour, plus a language pay differential. Benefits include medical/dental/vision insurance, 401(k), paid vacation, and travel privileges on Air China and Star Alliance partners.