Lounge Concierge(Contract)-Rancho Santa Margarita,CA

Your Next Step in Rancho Santa Margarita

Primary Details

• Based in: Rancho Santa Margarita, CA (our growing Rancho Santa Margarita office)
• Company: Alaska Airlines
• Salary: $22-$30/Hour (approx. $54.1k/Year)
• Join our Rancho Santa Margarita team for this flexible role.
• Benefits: A competitive compensation package is offered.
• This role centers on Premium Customer Service within the Airlines, Aviation, Customer Service, Hospitality, Premium Service, Concierge space in Rancho Santa Margarita.
• Position: Lounge Concierge (Flexible/Contract, Rancho Santa Margarita)
• This Rancho Santa Margarita-based role is an excellent opportunity for professionals skilled in Premium Customer Service.
• Our Alaska Airlines team in Rancho Santa Margarita, CA is growing.
• Benefit from working in Rancho Santa Margarita, a key hub for the Airlines, Aviation, Customer Service, Hospitality, Premium Service, Concierge industry.

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Join the Alaska Airlines team at our premium Alaska Lounge in San Francisco International Airport (SFO). We are seeking a highly professional and hospitable Lounge Concierge to provide exceptional service to our First Class guests, oneworld elite members, and Lounge members. Core Responsibilities: This is a premium, guest-facing role. You will be responsible for warmly greeting guests, verifying lounge access, assisting with travel-related inquiries (re-bookings, seat changes), and maintaining the lounge's impeccable presentation. You will be an expert on our premium products and a solution-oriented problem solver. Qualifications & Requirements: 2+ years in a premium customer service role (e.g., 4/5-star hotel concierge, premium airline lounge, fine dining) is required. Must be at least 18 and legally authorized to work in the US. Must be able to stand for long periods and have exceptional communication skills. Must pass all airport and TSA background checks. Work Schedule: This position requires full flexibility for a shift-based schedule. You must be available to work early 'day time' shifts for morning departures, late 'night shift' shifts for evening arrivals, and be available for 'weekend shift' and holiday assignments as the lounge is open 7 days a week. Compensation & Benefits: This role offers a competitive hourly wage, estimated between $22.00 - $30.00 per hour. Benefits include medical/dental/vision insurance, 401(k), paid training, profit sharing, and travel privileges on Alaska Airlines and oneworld partners.